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The “connection failed” issue may be caused by a firmware issue.Ī few firmware in the past had problems with the UPnP feature, causing the ports to become inactive by itself.
#IP CAMERA EMAIL TEST FAILED UPDATE#
Update the firmware on your NVR or camera.These apps contain a lot of bugs that get fixed by the manufacturer on each update release. Make sure that you have the latest version of the app on your iPhone or Android phone. Hik-Connect app is caused by using an old version of the app. Check the cable at the back of the recorder, make sure it works and it’s fully plugged in (on switch/router’s side as well). In some cases the NVR (or DVR) itself has no internet connectivity. You could turn off and on your cellular or WiFi service and try again if you can see your cameras. Make sure your phone has coverage and internet service, or check the WiFi connection. This is quite common, your internet on the phone doesn’t work and you’re trying to view your cameras remotely. Hik-Connect connection will fail if there’s no internet at all. These are Google’s DNS which get updated automatically. for the Preferred DNS and 8.8.4.4 for the Alternate DNS. Type the IPv4 Default Gateway in the Preferred DNS Server bar and enter 8.8.8.8 in the Alternate DNS Server bar.
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At the bottom of the page you’ll see the DNS Server section.
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Navigate toĬonfiguration > Advanced Settings > Platform AccessĬonfiguration > Network > Basic Settings > TCP/IP.
#IP CAMERA EMAIL TEST FAILED HOW TO#
How to fix the Hik-Connect connection failed error Hik-Connect connection failed issue is caused either by an incorrect network configuration of the device, incorrect port forwarding or a poor network connection. Hik-Connect is an app made and maintained by Hikvision that is used to remotely see the security camera on the phone.Īdditionally you can playback, backup and perform other operations. Hik-Connect to display a connection failed error when you try to see the camera on the app. In this article i will focus on the various problems that might lead to the Hik-Connect connection failed issues and how fix.